Back to Resources Center
As a contact center software provider, you’ve likely faced the challenge of differentiating your platform in a competitive market, keeping users actively engaged, and demonstrating measurable ROI to your clients. At the same time, your clients struggle with a major issue: low employee engagement.
With a turnover rate close to 50-60% annually, according to McKinsey, many agents leave before they’ve fully settled in, creating a cycle of constant hiring and training. This disengagement directly impacts operational efficiency, service quality, and customer satisfaction: key areas where your software is expected to drive results.
Download our factsheet and discover 6 reasons why gamification is essential for contact center software providers now.