How gamification can reduce churn in contact centers

High turnover in contact centers is costly, disruptive and affects customer service quality.

A recent study by SQM Group found that the average attrition rate in call centers is about 30-45%. This is a clear cause for concern and businesses are looking for smarter strategies to keep agents engaged.

Gamification is a powerful tool that transforms the workplace by increasing motivation, enhancing training, and improving retention.

Download our report to discover how engaged agents are 8.5x more likely to stay and how vaibe can help you create a successful workforce.