Jonny Fresh hits a 96% punctuality rate with vaibe

Jonny Fresh is a mobile laundry service operating across Germany and Austria, managing daily pick-up and delivery routes through a network of around 75 subcontracted drivers. Punctuality isn’t just a KPI. It’s the foundation of customer retention and repeat orders.

The problem: drivers had no direct visibility into their own results. Performance data was shared with partner companies on a weekly or monthly basis, and it was up to those partners to pass it on. By the time a driver heard anything, the moment to act on it had long passed.

vaibe’s operational performance layer changed the feedback loop entirely. Drivers downloaded the app, and from day one had real-time access to their punctuality data, leaderboard standings, and a digital rewards store. Punctuality became a daily, visible and rewarding target, driven through challenges introduced every shift, with no intermediaries.

Download the full case study to see exactly how they did it.